Languages for guest contact. German with the team, English with the guests.
The Langenscheidt Language Coach trains international service staff with AI-powered language training for real hotel and restaurant life – from check-in and complaints at the table to allergy questions at the buffet.
Proven Langenscheidt didactics. Mobile and shift-compatible. With transparent progress tracking and learning statistics.
You've hired great service staff. Now what?
International employees bring commitment and often remarkable multilingualism – but the vocabulary of hotels and restaurants is special. A complaint at reception, an allergy question at the buffet, a wine recommendation in the restaurant, a phone booking with special requests: every bit of friction costs service quality, reviews and, in the worst case, a regular guest.
General language apps know nothing about complaints, allergy notices or wedding menus, and classic courses don't fit a three-shift operation. International guests expect reliable English beyond “Have a nice day”. We train both directions in one product.
Language skills that hold up in front of guests.
Three pillars make the difference between “app German” and “confident with the guest”. On the web or as an app for iOS and Android.
Training in real service situations
Learners practise check-in with a complaint, allergy questions at the buffet, wine recommendations and phone bookings with special requests – in a live dialogue with our AI trainer Elva or in structured tasks. In German and English.
Mobile and shift-compatible
No course dates, no travel. Unlimited practice with automatic feedback – whenever the shift or break allows. Runs on a smartphone with mobile data; progress syncs automatically when reception is patchy.
Transparent up to management
HR, management and department heads see progress per person, property and department. CSV reports for service standards, group reporting or internal audits. Multi-site ready with tags per property, department and shift.
One product, three perspectives.
The Langenscheidt Language Coach covers every role that works together in hotels and restaurants – from management to housekeeping, from reception to the table.
For general management, directors & HR
- Multi-site management
- Roles & permissions
- Tags per property / department / shift
- Monitoring
- CSV export for controlling
For front office, F&B and housekeeping managers
- Hotel & restaurant course templates
- Service & shift scenarios
- Aggregated team view
- Progress tracking
For service staff – reception, restaurant, bar, housekeeping
- Mobile, works around shifts
- AI-based live dialogue
- Instant feedback
- German and English in one product
- Motivating elements
How the pilot works – in three steps.
From the first conversation to the joint review: plannable, transparent, risk-free.
Get to know us
A 30-minute demo with one of our experts. We show the system live with service scenarios from hotels and restaurants – in German and English.
Set up the pilot
A course template for your property, access for 15–50 employees, HR or a department head as admin. We set tags for department and site before the start, so reporting is clean from day one.
Review the results
After 6–8 weeks, a joint review: progress, usage, feedback from service staff and department heads. Then you decide on the roll-out to further properties or sites.
Security you can rely on.
Data protection, compliance and transparency – exactly what hotels and restaurants need.
Data protection
GDPR-compliant: our own identity and consent management, storage in a secured database.
AI transparency
AI processing on secure servers – no model training with your data.
High standards
ISO-oriented processing, maintenance and care of all systems.
Made in Europe
Developed in Europe, built on more than 0 years of Langenscheidt quality.
Frequently asked questions
The five questions management, HR and department heads ask us most often.
Book a demo – and see how the Language Coach fits your property.
In a 30-minute call, we walk you through the system live with service scenarios from hotels and restaurants – in German and in English. We answer your questions on data protection, the pilot phase and licensing, and propose a pilot if it's a good fit.